Nothing infuriates customers more than getting the wrong items in their takeout order. A new study ranks the best and worst chains for takeout accuracy.
A recent study named Technomic’s Takeout and Off-Premise Consumer Trend Report, found that carryout and delivery orders make up 58 percent of foodservice purchases among consumers who use takeout at least once a month. The company analyzed the accuracy of takeout orders from all the major chains. Here are the order accuracy percentages for some of the major chains.
Chick-fil-A 78.3%
In-N-Out Burger 75.8%
Jack in the Box 53.6%
Taco Bell 53.0%
Burger King 48.4%
McDonald's 47.4%
These numbers are frankly disappointing for a service-based industry and show significant room for improvement.